HASUKI 1/12 SALO Black Ops SA-04

We process orders Monday to Friday, 9:00 AM - 5:00 PM (business days only).
· Order processing time: 2-3 business days
· Delivery time: 9-12 business days
· Shipping: Orders are shipped the next business day after processing is completed.
· Orders placed on weekends or public holidays will be processed on the next business day.

We want you to be 100% satisfied with your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For more information, click here

If you receive a counterfeit product, we will provide a full refund.

For any product with quality issues, such as damage or defects, please contact our after-sales team and provide photos or videos.

Note:For dolls and blind box items, please provide a clear unboxing video, as it is required for us to process the issue.

If a quality issue is confirmed, we will process a return and refund, and cover the return shipping cost.

!!! Please note that slight imperfections may occur due to handmade production and are not considered quality issues. recommend that customers carefully consider this before placing an order.

Please check the product status before purchasing.

• Pre-Order items require a production period of approximately 30–60 days before shipping.
• In Stock items are usually shipped within 10 days after payment.
• For Pre-Order purchases, please provide a valid email address so we can send shipping and tracking updates once your order is on its way.
• Join our Discord and Facebook communities to stay updated on production progress, upcoming releases, and community discussions.

To cancel your order, please contact us. If the order has not been shipped, we can process the cancellation for you. Once the order has been shipped, cancellation is no longer possible. However, after receiving your package, you can contact us to arrange a return or exchange at contact@goomooplay.com